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Payment Information
For high-value purchases, the credit card company may call to verify the transaction for security purposes. If the order is determined to be abnormal, such as use of a stolen card or unauthorized third-party purchase, the order may be held or canceled.
For bank transfers, please deposit the payment via PC banking, internet banking, phone banking, or direct transfer at a bank branch.
The depositor's name entered at the time of order must match the actual depositor’s name. Payment must be made within 7 days; otherwise, the order will be automatically canceled.
Shipping Information
Shipping Method: Courier
Shipping Area: Nationwide
Shipping Fee: KRW3,500
Shipping Period: 1 to 3 days
Shipping Notes:
Additional fees may apply for remote or island areas.
Orders will be shipped after payment is confirmed. Depending on the product type, delivery may be delayed.
Exchange and Return Policy
-Eligible for Exchange or Return
- Within 7 days of receipt of the product.
(For electronic products, exchange or return is not available if the packaging is opened or damaged, reducing the product’s value.)
- If the delivered product or service differs from the advertised or described content, returns are accepted within 3 months of receipt or within 30 days of discovering the issue.
Not Eligible for Exchange or Return
- If the product is lost or damaged due to customer negligence (except damage caused while checking the product).
- If the packaging is opened or damaged, making resale impossible.
(e.g., electronic devices, food, CDs. Returns/exchanges for defective pixels on laptops, LCD monitors, or digital cameras follow the manufacturer’s policy.)
- If the product value has significantly decreased due to use or partial consumption by the customer.
(Cosmetics are eligible only if sample testers were provided.)
- If the product value has significantly decreased over time, making resale difficult.
- If the packaging of a reproducible product is damaged.
(For further details, please contact our customer service center via 1:1 email support.)
※ If the return or exchange is due to a change of mind, the return shipping cost will be borne by the customer.
(This includes color or size exchanges.)
IBK Bank 252-031399-01-039
KB Kookmin Bank 559501-01-265396 (Account Holder: Lim Sooyoung)